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Privacy
Policy
AceAge Inc. ("AceAge") is committed to protecting
the privacy rights of all persons with whom it deals. We will take every step to maintain the
confidentiality of your personal information. This Privacy Policy applies to your use of AceAge's
Karie product and this Privacy Policy informs on AceAge’s collection, use and/or
disclosure of an individual's personal information.
Accountability
AceAge is
accountable for all personal information under its care and control. AceAge’s Privacy Officer is designated as
the person responsible for the Privacy Policy and for the personal information received by AceAge. The Privacy Officer can be
reached as follows: by email at pascal@aceage.com, or by mail at AceAge Inc., 295 Hagey Blvd, Waterloo
Ontario N2L 6R5, Attn: Privacy Officer.
Any questions relating to AceAge’s handling of personal information
should be directed to our Privacy Officer.
Purpose
AceAge's products organize, schedule, and deliver
pills to ensure that individuals take their medication at the right time through the use of (amongst
other things) a medication delivery device, a mobile app companion to that device and our website (the
"Services"). AceAge’s Services are used by individuals
("users") who decide to operate an AceAge product.
AceAge is
required to collect and use personal information in order to provide its Services, to provide product
information, to open, maintain and process credit card transactions, to administer and process customer
surveys, special promotions and other marketing activities, as well as other internal administrative
functions. As a result, personal information can be collected
when you use the Services. This can include your name, age, address, the medications which you
have been prescribed, when you are required to take medication and when you actually take them, medical
conditions which you may have, billing information and credit card information.
If you use AceAge's website (the "Website"), your IP
address, your computer's operating system, the browser type and language are automatically collected
each time you use the Website. Moreover, the identity of the website you came from will also be
collected, as will your web request and the date and time of your visit and the site pages
visited. Other information such as your name, address, and
e-mail address ("contact information") is collected in order to allow us to administer the Website, to
identify and contact users and in order to conduct Website maintenance. For audit and other
internal and administrative purposes AceAge may also keep a record of all information you contribute to
the Website.
The Website will also use cookies to keep track of
your activities and behaviour while on the Website. When you visit the Website, we send one or more
cookies – a small file containing a string of characters – to your computer that uniquely
identifies your browser. Most browsers are initially set up to accept cookies, but you can reset your
browser to refuse all cookies or to indicate when a cookie is being sent. If you refuse or delete our
cookies however, you will not be able to log on as an authenticated user and you will not be able to use
the Website.
How we use your personal
information
Your personal information
may be provided to our service providers in order to provide you with a seamless user experience and to
improve the quality of our services. We will not disclose your personal information to other people or
non-affiliated companies, except in the limited circumstances described in this Privacy Policy or with
your consent.
AceAge does not rent or sell personal information to
other companies or individuals. We may share aggregated non-identified information with other companies.
AceAge may also use your personal information on an aggregated, non-identifiable basis for research and
development purposes.
AceAge may also
provide personal information to third parties who may provide services on AceAge’s behalf such as responding to customer inquiries, processing data, conducting
special promotions and marketing activities and other administrative functions. In all instances,
AceAge will only provide personal
information to third parties on an "as needed" basis and provided that such third parties agree to be
bound by this Privacy Policy.
In the event of a transaction involving the sale of
some or all of AceAge, personal
information will generally be one of the transferred business assets and thus will become subject to a
different Privacy Policy.
Limits for Collecting, Using, Disclosing and Retaining Personal
Information
AceAge, unless required or permitted by law, does
not collect, use or disclose personal information, except when it has obtained consent.
In all cases, AceAge limits the amount and type of
information collected to that which is necessary to meet the purposes described above. AceAge undertakes to keep all personal
information it collects strictly confidential. AceAge will only retain personal information
for the duration of its intended use or as otherwise required by law. Thereafter, all personal
information that does not have a specific purpose or that no longer fulfills its intended purpose will
be destroyed in a secure fashion.
As mentioned above, AceAge may provide personal information to
third parties who may provide services on AceAge’s behalf such as responding to client inquiries, processing data,
conducting special promotions and marketing activities and other administrative functions. In all
instances, AceAge will only
provide personal information to third parties on an "as needed" basis and provided that such third
parties agree to be bound by this Privacy Policy.
Links
Our Website may contain links to other websites of
interest. However, once you have used these links to leave our site, you should note that we do not have
any control over that website. Therefore, we cannot be responsible for the protection and/or privacy of
any information that you provide while visiting such sites. Also, please be advised that such websites
are not governed by this Privacy Policy. You should exercise caution and review the Privacy Policy of
any website you may link to.
Safeguarding Personal
Information
AceAge respects
individual's privacy and will protect that privacy as vigorously as possible. AceAge stores personal information in
electronic and physical files that are secure and to which access is restricted.
Accuracy of Personal
Information
AceAge also makes every effort to keep all personal
information it holds, including contact information and financial information, accurate, complete, and
current. AceAge will update any
changes to personal information when received from you through the Website. If AceAge holds personal information about an
individual which can be established by the individual to be inaccurate, AceAge will take reasonable steps to correct
it.
Consent
By using the Karie product you consent to the uses indicated
in this Privacy Policy. Should you chose, at any time, to withdraw your consent please immediately
contact AceAge’s Privacy Officer in writing to advise of this decision.
If AceAge requires personal information for a new
purpose, it will seek consent for such new use.
Access to Personal Information
You have the ability to access all your personal
information on the Website at any time. If you have any questions regarding the personal information
held by AceAge, you should, in
writing, contact AceAge's Privacy
Officer. AceAge will respond to
any written requests within 30 days of receiving written notice. AceAge will keep records of enquiries and/or
objections and will document their resolution. AceAge will conduct all investigations in a timely, fair and impartial manner.
Changes to the Privacy
Policy
AceAge reserves the right to modify or supplement this Privacy Policy at any
time. If we make a change to this Privacy Policy, we will post such changes on the Privacy page of the
Website. AceAge will obtain the
necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your
personal information for purposes other than those to which consent has been obtained unless otherwise
required or permitted by law.
Effective September 2018
