AceAge Privacy Policy

Privacy Statement

AceAge Inc. ("AceAge") is committed to protecting the privacy rights of all persons with whom it deals.  AceAge will take every step to maintain the confidentiality of your personal information.  This Privacy Policy applies to your use of AceAge’s Karie product and this Privacy Policy informs on AceAge’s collection, use and/or disclosure of an individual’s personal information.

Accountability

AceAge is accountable for all personal information under its care and control. AceAge’s Privacy Officer is designated as the person responsible for the Privacy Policy and for the personal information received by AceAge.  The Privacy Officer can be reached as follows: by email at privacy@aceage.com, or by mail at AceAge Inc., 835 Harrington Ct, Burlington ON, Canada L7N 3P3, Attn: Privacy Officer.  Any questions relating to AceAge’s handling of personal information should be directed to the Privacy Officer.

Purpose and Personal Information Collected

AceAge’s products organize, schedule, and deliver pills to ensure that individuals take their medication at the right time through the use of (amongst other things) a medication delivery device, a mobile app companion to that device and our website (the "Services").  AceAge’s Services are used by individuals ("users") who decide to operate an AceAge product. 

AceAge may use personal information notably in the following ways.   In each case, AceAge identifies the basis on which AceAge relies to use your personal information:

• to provide its Services: Applicable legal basis: contract performance;
• to provide product information: Applicable legal basis: contract performance, legitimate interest, consent;
• to open, maintain and process credit card transactions: Applicable legal basis: contract performance, legitimate interests (to ensure that AceAge is paid for its services);
• to administer and process customer surveys, special promotions and other marketing activities: Applicable legal basis: legitimate interests, consent;
• to investigate legal claims or comply with our legal obligations: Applicable legal basis: legal obligation.

As a result, personal information can be collected when you use the Services.  This can include your name, age, address, the medications which you have been prescribed, when you are required to take medication and when you actually take them, medical conditions which you may have, billing information and credit card information.

If you use AceAge’s website (the "Website"), your IP address, your computer’s operating system, the browser type and language are automatically collected each time you use the Website.  Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited.  Other information such as your name, address, and email address ("contact information") is collected in order to allow us to administer the Website, to identify and contact users and in order to conduct Website maintenance.  For audit and other internal and administrative purposes AceAge may also keep a record of all information you contribute to the Website.

Recipients of your Personal Information

Your personal information may be provided to AceAge’s service providers and partners, such as pharmacists, in order to provide you with a seamless user experience and to improve the quality of our services.  AceAge will not disclose your personal information to other people or non-affiliated companies, except in the limited circumstances described in this Privacy Policy or with your consent.   When AceAge discloses your personal information to its service providers, AceAge takes reasonable actions to ensure that the rules set out in this Policy are followed.  Please find below a list of our third-party service providers that may process your personal information (with links to their privacy policies):

• Microsoft Azure (https://www.microsoft.com/en-us/trust-center/privacy)
• GoDaddy (https://ca.godaddy.com/legal/agreements/privacy-policy)

AceAge does not rent or sell personal information to other companies or individuals.  AceAge may share aggregated non-identified information with other companies. AceAge may also use your personal information on an aggregated, non-identifiable basis for research and development purposes.

AceAge may also provide personal information to third parties who may provide services on AceAge’s behalf such as responding to customer inquiries, processing data, conducting special promotions and marketing activities and other administrative functions.  In all instances, AceAge will only provide personal information to third parties on an "as needed" basis and provided that such third parties agree to be bound by this Privacy Policy.  In the event of a transaction involving the sale of some or all of AceAge, personal information will generally be one of the transferred business assets and thus will become subject to a different Privacy Policy.

International Transfers

Your personal information may be stored and processed in any country where AceAge has facilities, partners or uses third party service providers.  You consent to disclosure and processing of your personal information outside of your jurisdiction or geographical location.  AceAge will take all reasonable steps to protect your personal information in accordance with this Privacy Policy.  Some of AceAge’s establishments and/or partners being located outside the European Union and/or Canada, personal data collected may be transferred to countries outside the European Union and/or Canada, whose legislation on the protection of personal data differs from that of the European Union and/or Canada.  In the event that the recipient country or countries would not ensure a level of data protection equivalent to that of the European Union as recognized by an adequacy decision, AceAge undertakes to take all appropriate guarantees on the basis of appropriate safeguards such as standard contractual clauses or binding corporate rules to be disclosed upon request.

Limits for Collecting, Using, Disclosing and Retaining Personal Information

AceAge, unless required or permitted by law, does not collect, use or disclose personal information, except when it has obtained consent.

In all cases, AceAge limits the amount and type of information collected to that which is necessary to meet the purposes described above.   AceAge undertakes to keep all personal information it collects strictly confidential.  AceAge will only retain personal information for the duration of its intended use or as otherwise required by law.  Thereafter, all personal information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion.

As mentioned above, AceAge may provide personal information to third parties who may provide services on AceAge’s behalf such as responding to client inquiries, processing data, conducting special promotions and marketing activities and other administrative functions.   In all instances, AceAge will only provide personal information to third parties on an "as needed" basis and provided that such third parties agree to be bound by this Privacy Policy.

Links

AceAge’s Website may contain links to other websites of interest.  However, once you have used these links to leave the site, you should note that AceAge does not have any control over that website.  Therefore, AceAge cannot be responsible for the protection and/or privacy of any information that you provide while visiting such sites.  Also, please be advised that such websites are not governed by this Privacy Policy.  You should exercise caution and review the Privacy Policy of any website you may link to.

Safeguarding Personal Information

AceAge respects an individual’s privacy and will protect that privacy as vigorously as possible.  AceAge stores personal information in electronic and physical files that are secure and to which access is restricted.

Accuracy of Personal Information

AceAge also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current.   AceAge will update any changes to personal information when received from you through the Website.  If AceAge holds personal information about an individual which can be established by the individual to be inaccurate, AceAge will take reasonable steps to correct it.

By using the Karie product you consent to the uses indicated in this Privacy Policy.  Should you chose, at any time, to withdraw your consent please immediately contact AceAge’s Privacy Officer in writing to advise of this decision.  If AceAge requires personal information for a new purpose, it will seek consent for such new use.

Exercise of Rights

Regarding your personal information, you have the following rights:

• Access: entitled to ask if AceAge is processing information and, if any, request access to personal information. This enables the individual to receive a copy of the personal information AceAge holds and certain other information about him or her;
• Modification: entitled to request that any incomplete or inaccurate personal information AceAge holds be corrected.

Where applicable, you have also the following rights:

• Deletion: entitled to ask AceAge to delete or remove personal information in certain circumstances. There are certain exceptions where AceAge may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with claims;
• Restriction: entitled to ask AceAge to limit the processing of certain personal information, for example to establish its accuracy or the reason for processing it;
• Portability: request the portability of certain personal information to another party;
• Objection: one may challenge when AceAge processes personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, AceAge may be entitled to continue processing information;
• Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered;
• Consent: where AceAge processes personal information with consent, withdrawal of consent.

Finally, you have the right to lodge a complaint within the relevant national data protection authority.  For security reasons and to avoid any fraudulent request, you may be required to provide proof of identity with the request.  After the request has been processed, this receipt will be destroyed.  If you have any questions regarding the personal information held by AceAge, you should, in writing, contact AceAge’s Privacy Officer.  AceAge will respond to any written requests within 30 days of receiving written notice.  AceAge will keep records of enquiries and/or objections and will document their resolution.  AceAge will conduct all investigations in a timely, fair and impartial manner.

Protection of Personal Information for Children

AceAge services are not intended for any minor individual.  If you are a minor under the laws applicable to your place of residence, please do not provide AceAge with any personal information without the express consent of a parent or guardian.  AceAge does not voluntarily collect personal information from minors.  If you are a parent or guardian and you know that your minor child has provided AceAge with personal information, please contact AceAge.  If AceAge learns that it has collected personal information from a minor without verification of parental consent, AceAge will take steps to remove that information from its servers.

Changes to the Privacy Policy

AceAge reserves the right to modify or supplement this Privacy Policy at any time.  If AceAge makes a change to this Privacy Policy, AceAge will post such changes on the Privacy page of the Website.  AceAge will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

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AceAge Cookies Policy

This Cookie Policy (the “Cookie Policy”) is intended to inform you of how AceAge uses “cookie” technology, and related technologies such as pixel tags, on www.aceage.com or www.kariehealth.com (the “Website”).  Please take a minute to read and understand this Cookie Policy.  This Cookie Policy should also be read in conjunction with our Privacy Policy.

A cookie is a very small text document stored on your computer/other device (and maintained by your browser), and often includes a randomized unique identifier so that our Website can ‘recognize’ this cookie again.  They guarantee websites’ functioning or improve the browsing, and also supply certain information to the owners of these websites, in particular in terms of audience measurement.

Cookies do not cause any damage to the terminal, but make it easier, for example, to find preferences, pre-fill certain fields and adapt the content of the services on the site visited.  Such data allows the improvement of ergonomics and services according to your interests.

What Kind of Cookies do We Use and How do We Use Them?

The Website will use cookies to keep track of your activities and behaviour while on the Website.  When you visit the Website, AceAge sends one or more cookies to your computer that uniquely identifies your browser.  Our website may also use other similar technologies, such as web beacons, pixel or gif tags, and action tags.  Those technologies also collect information that assists us in improving our services, use of our website, advertising and customer communications.

There are three main types of cookies:

• Session cookies: specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don't get asked the same information you’ve already given to the site. Session cookies are not permanently stored on your device and are deleted when the browser closes;
• Persistent cookies: record information about your preferences and are stored in your browser cache or mobile device; and
• Third party cookies: cookies from companies such as Google or Facebook, which may gather data across multiple websites or sessions.

AceAge uses the following cookies:

• Necessary Cookies.  These are cookies that are required for the operation of its website and use of its features.  The information collected relates to the operation of our website (e.g. website scripting language and security tokens) and enables AceAge to provide you with the service you have requested.
• Analytics Cookies.  These cookies collect information on how users use its website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at its website.  Information collected by these cookies is used only to improve your use of its website.  These cookies are sometimes placed by third party providers of web traffic and analysis services.
• Targeting Cookies.  These are cookies that are used to deliver content that best suits you and your interests.  It can be used for targeted advertising ⁄ offers, limiting ad serving or measuring the effectiveness of a promotional campaign.
• Customization Cookies.  These cookies are used to remember the choices you have made, for example the country you visit our website from, your language and any changes you have made to text size and other parts of the web pages that you can customize to improve your user experience and to make your visits more tailored and enjoyable.

How Can I Manage my Preferences on Cookies?

If you have any concerns about our use of cookies, you can take action to prevent them from being set, such as by changing your browser settings to block certain types of cookies.  You may also delete cookies held on your device at any time by going to the appropriate settings within your web browser.

You have the option to configure your devices to accept all cookies, to notify you when a cookie is issued or to never accept cookies.  However, the latter option may result in some personalized services not being provided and, as a result, you may not be able to take full advantage of all the features offered by the Site.  If you do not wish to receive cookies in general or only to refuse certain cookies, you can change your browser settings accordingly.

Instructions to this effect are provided on each browser’s website:

For Internet Explorer:

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

For Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Safari:

https://support.apple.com/en-gb/HT201265

For Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en

For any other browser not mentioned above, you should not hesitate to consult the cookie management help information available on the Website.  You can find more information about cookies (including how to disable them) at http://www.allaboutcookies.org

Contact Us

For any further queries or information related to this Policy, please write to privacy@aceage.com with the subject line, “Cookie Policy”.

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