Privacy Policy

AceAge Inc. ("AceAge") is committed to protecting the privacy rights of all persons with whom it deals.  We will take every step to maintain the confidentiality of your personal information.  This Privacy Policy applies to your use of AceAge's Karie product and this Privacy Policy informs on AceAge’s collection, use and/or disclosure of an individual's personal information.

Accountability

AceAge is accountable for all personal information under its care and control. AceAge’s Privacy Officer is designated as the person responsible for the Privacy Policy and for the personal information received by AceAge.  The Privacy Officer can be reached as follows: by email at pascal@aceage.com, or by mail at AceAge Inc., 295 Hagey Blvd, Waterloo Ontario N2L 6R5, Attn: Privacy Officer.

Any questions relating to AceAge’s handling of personal information should be directed to our Privacy Officer.

Purpose

AceAge's products organize, schedule, and deliver pills to ensure that individuals take their medication at the right time through the use of (amongst other things) a medication delivery device, a mobile app companion to that device and our website (the "Services").  AceAge’s Services are used by individuals ("users") who decide to operate an AceAge product. 

AceAge is required to collect and use personal information in order to provide its Services, to provide product information, to open, maintain and process credit card transactions, to administer and process customer surveys, special promotions and other marketing activities, as well as other internal administrative functions.  As a result, personal information can be collected when you use the Services.  This can include your name, age, address, the medications which you have been prescribed, when you are required to take medication and when you actually take them, medical conditions which you may have, billing information and credit card information.

If you use AceAge's website (the "Website"), your IP address, your computer's operating system, the browser type and language are automatically collected each time you use the Website.  Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited.  Other information such as your name, address, and e-mail address ("contact information") is collected in order to allow us to administer the Website, to identify and contact users and in order to conduct Website maintenance.  For audit and other internal and administrative purposes AceAge may also keep a record of all information you contribute to the Website.

The Website will also use cookies to keep track of your activities and behaviour while on the Website. When you visit the Website, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you refuse or delete our cookies however, you will not be able to log on as an authenticated user and you will not be able to use the Website.

How we use your personal information

Your personal information may be provided to our service providers in order to provide you with a seamless user experience and to improve the quality of our services. We will not disclose your personal information to other people or non-affiliated companies, except in the limited circumstances described in this Privacy Policy or with your consent.

AceAge does not rent or sell personal information to other companies or individuals. We may share aggregated non-identified information with other companies. AceAge may also use your personal information on an aggregated, non-identifiable basis for research and development purposes.

AceAge may also provide personal information to third parties who may provide services on AceAge’s behalf such as responding to customer inquiries, processing data, conducting special promotions and marketing activities and other administrative functions. In all instances, AceAge will only provide personal information to third parties on an "as needed" basis and provided that such third parties agree to be bound by this Privacy Policy. 

In the event of a transaction involving the sale of some or all of AceAge, personal information will generally be one of the transferred business assets and thus will become subject to a different Privacy Policy. 

Limits for Collecting, Using, Disclosing and Retaining Personal Information

AceAge, unless required or permitted by law, does not collect, use or disclose personal information, except when it has obtained consent.

In all cases, AceAge limits the amount and type of information collected to that which is necessary to meet the purposes described above. AceAge undertakes to keep all personal information it collects strictly confidential.  AceAge will only retain personal information for the duration of its intended use or as otherwise required by law. Thereafter, all personal information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion.

As mentioned above, AceAge may provide personal information to third parties who may provide services on AceAge’s behalf such as responding to client inquiries, processing data, conducting special promotions and marketing activities and other administrative functions.  In all instances, AceAge will only provide personal information to third parties on an "as needed" basis and provided that such third parties agree to be bound by this Privacy Policy. 

Links

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and/or privacy of any information that you provide while visiting such sites. Also, please be advised that such websites are not governed by this Privacy Policy. You should exercise caution and review the Privacy Policy of any website you may link to. 

Safeguarding Personal Information

AceAge respects individual's privacy and will protect that privacy as vigorously as possible.  AceAge stores personal information in electronic and physical files that are secure and to which access is restricted.

Accuracy of Personal Information

AceAge also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. AceAge will update any changes to personal information when received from you through the Website. If AceAge holds personal information about an individual which can be established by the individual to be inaccurate, AceAge will take reasonable steps to correct it.

Consent

By using the Karie product you consent to the uses indicated in this Privacy Policy. Should you chose, at any time, to withdraw your consent please immediately contact AceAge’s Privacy Officer in writing to advise of this decision.  

If AceAge requires personal information for a new purpose, it will seek consent for such new use.

Access to Personal Information

You have the ability to access all your personal information on the Website at any time. If you have any questions regarding the personal information held by AceAge, you should, in writing, contact AceAge's Privacy Officer. AceAge will respond to any written requests within 30 days of receiving written notice. AceAge will keep records of enquiries and/or objections and will document their resolution. AceAge will conduct all investigations in a timely, fair and impartial manner.

Changes to the Privacy Policy

AceAge reserves the right to modify or supplement this Privacy Policy at any time. If we make a change to this Privacy Policy, we will post such changes on the Privacy page of the Website. AceAge will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

Effective September 2018